CertifyMed - Your gateway to healthcare anytime anywhere

March 1, 2025

This Policy describes how Innovation Strategy Group LLC d/b/a CertifyMed(“CertifyMed,” “Company,” “We,” “Us,” or “Our”) collects, uses, shares, retains, and protects Personal Data through the / website (the “Site”) and the related CertifyMed services (“Services”). CertifyMed is owned and controlled by Innovation Strategy Group LLC, located at 11750 W 135th St, #5198, Overland Park, KS 66221.

“You,” “Your,” and similar terms refer to any Guests, Providers, or Patients who access or use the Site and/or Services.

This Privacy Policy applies to Your “Personal Data,” meaning any information that identifies, relates to, describes, references, or could reasonably be linked (directly or indirectly) to You, Your household, or Your device.

We collect different categories of Personal Data and use it for different purposes depending on whether You are using CertifyMed as aGuest, a Provider, or a Patient. Please see the definitions section below for more clarity on these roles. You can then click or scroll to the section that applies to You for information on how we handle Your Personal Data in that role.

Important: The definition of Personal Data can vary by jurisdiction. If information that we collect in Your region is considered Personal Data there, we will treat it as such according to this Privacy Policy. Our privacy practices are subject to privacy laws in multiple jurisdictions, which may affect the rights or options available to You.

By using the Site and/or the Services, You agree to the collection and use of Personal Data in accordance with this Privacy Policy. If You do not agree with these practices, please do not use CertifyMed’s Site or Services. We may update this Privacy Policy from time to time (see “Changes to this Privacy Policy”), and Your continued use of the Site after any changes constitute acceptance of those changes

SIMPLY PUT

For Patients
- We collect limited Personal Data to enable Providers to offer services to You
- We do not persistently retain any health-related information.
- Your video sessions and chats are not recorded or stored on Our servers. Files or photos shared during a session pass through Our servers only briefly for technical delivery and are then deleted.
- We do not sell or share Your Personal Data.
For Providers
- We collect Personal Data necessary for You to provide services to Your Patients.
- We do not store health-related information long-term. Your video sessions and chats are not recorded or stored on Our servers. (Files transferred and captured photos are briefly passed along for technical delivery and then deleted.)
- We may use Your Personal Data to market Our (and Our affiliates’) services to You directly or via targeted advertising.
For Guests
- We collect limited Personal Data to provide customer support, analyze how Our site is used, and improve Our products and Services.
- If You apply for a job with Us, We collect relevant information regarding Your application.
- We do not collect health information from Guests.
- We may use Your Personal Data to market Our (and Our affiliates’) services to You directly or via targeted advertising.

For full details about Our data practices for each role (Patient, Provider, or Guest), see the relevant section below.

1. The Roles: Definitions

Patient: An individual who receives healthcare or other professional services from a Provider using CertifyMed’s Site or Services.
Provider: A user (e.g., a healthcare professional or other licensed professional) who provides services to Patients using CertifyMed.
Guest: An individual who visits Our Site or interacts with CertifyMed’s customer support, marketing, or other resources but who is not using CertifyMed as a registered Provider or a Patient in a session.

2. Personal Data We Collect

A. For Patients

Minimal Information: We may collect limited identifying information (e.g., your name or a unique session ID) to help connect You with Your Provider.
Session Data: Video calls, chats, and audio sessions are not recorded or stored on Our servers. Files or photos shared during a session pass through Our servers briefly but are then deleted.
Usage Data: We may collect basic site usage analytics (like your device type or browser) to ensure connectivity and troubleshoot technical issues.

B. For Providers

Account Data: This may include Your name, email address, practice or business information, and payment details (if applicable).
Session Data: Neither chats nor video sessions are recorded or stored on Our servers. Files and photos shared during sessions are transitory.
Marketing & Analytics: We may use certain Personal Data (like Your email) for direct communications, including marketing of Our services or those of Our affiliates.

C. For Guests

Contact Information: If You contact Us or sign up for Our newsletters, We may collect Your name and email address.
Job Application Information: If You apply for a job, We may collect details like Your résumé or cover letter.
Analytics: We collect information about how You interact with Our Site (e.g., the pages You visit, the features You use) to improve performance and user experience.

3. How We Use Your Personal Data

A. For Patients

Session Facilitation: To establish a secure connection with Your Provider.
Support: To troubleshoot and assist with technical or connectivity issues
Legal & Compliance: We may use any data required to comply with obligations under applicable law.

B. For Providers

Service Provision: Enabling You to create, maintain, and manage Your Provider account.
Billing & Account Management: : For subscription or payment-based Services.
Marketing Communications: We may send You updates or promotional messages about CertifyMed or Our affiliates. You can opt out of certain marketing communications.

C. For Guests

Site Improvement: To analyze usage and enhance Our Site or Services.
Customer Support: To respond to inquiries.
Marketing: We may send You information about Our Services or those of Our affiliates. You can opt out of certain marketing communications.

4. Legal Bases for Processing (Where Applicable)

In jurisdictions that require a lawful basis for processing Personal Data, We rely on one or more of the following:

Performance of a Contract
Consent
Legitimate Interests
Legal Obligations

5. Sharing Your Personal Data

In jurisdictions that require a lawful basis for processing Personal Data, We rely on one or more of the following:

With Service Providers: We may share certain personal information with trusted third parties who assist with Our operations (e.g., hosting or payment processing).
With Your Provider or Patient: As needed to conduct a session.
Legal Compliance: We may disclose Your data to comply with laws, regulations, or valid court orders.
Business Transactions: In the event of a merger, acquisition, or asset sale, Your Personal Data may be transferred as part of that deal.

We do not sell or share Your Personal Data for unrelated third-party marketing.

6. Cookies & Tracking Technologies

We may use cookies or similar technologies to provide functionality, analyze site usage, and deliver relevant advertisements. Where required by law, We will seek Your consent for non-essential cookies. You can manage cookies in Your browser settings; however, disabling cookies may affect Site functionality.

7. Data Retention

We keep Your Personal Data only as long as necessary to fulfill the purposes described in this Policy or as required by law. For Patients, session content (video, audio, chat) is not retained. For Providers, account information is retained while the account is active. For Guests, data is retained for as long as needed for the purpose collected, unless otherwise required by law.

8. Children’s Privacy

We do not knowingly collect Personal Data from children without parental or guardian consent or as permitted by law. If You are under 13 (or other applicable age under local law), please do not submit Personal Data to us.

9. Data Security

We use industry-standard security measures (e.g., encryption, secure hosting) to protect Your Personal Data. However, no method of transmission over the Internet or storage is 100% secure. You also share responsibility for safeguarding Your account credentials.

10. International Transfers (Where Applicable)

If You are located outside of the United States, Your Personal Data may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws. We implement safeguards to ensure an adequate level of data protection.

11. Your Rights

Depending on Your location, You may have certain rights regarding Your Personal Data (e.g., access, correction, deletion). Please contact us atsupport@certifymed.com to exercise these rights. We will comply with applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version with a new “Last Updated” date. Any changes become effective upon posting. Your continued use of the Site or Services after the updated Policy is posted constitutes acceptance of the updated terms.

Contact Us

If You have questions or comments about this Privacy Policy or Our privacy practices, please reach out to:

CertifyMed / Innovation Strategy Group LLC
11750 W 135th St, #5198
Overland Park, KS 66221
Email: support@certifymed.com